I installed once in my computer and my computer had an issue that I have to reformat my computer. Then I lost the turbotax software in my computer. I have not even filed yet, does it consider I used one installation?
Product names: TurboTax Free (Apple) Certified for the 2018 to 2020 tax years TurboTax Free (Android) Certified for the 2018 to 2020 tax years Support: turbotax.ca/support
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I had this same problem with turbotax 2020 and now with turbotax 2021. Last year I gave up and completed my return on a PC. This year I started on my2026 MacBook Pro. It worked for several days and then quit initiating. I spent 3 hours yesterday working with a turbotax "specialist" to no avail. Creating a new user with administrator privileges has solved the problem. Thanks.
I can no longer recommend Turbotax. Has a terrible experience with their customer service. I bought turbotax premier last spring from Staples and filled out the 2019 turbotax income tax form after loading their CD on my PC. Then after about 3 hours, when I thought everything was finally complete, I was told to pay $79.08. I had no choice but to pay else I would have lost all the information that I had entered. I phoned immediately, and I was told that a refund cheque would be sent in about a month. 6 weeks later (June 2) I had not received the cheque so phoned and was told that a supervisor would phone. Nothing happened and I phoned again on Aug 7, and was told that I would definitely get a call within 24 hours. Again nothing happened. These seem to be delaying techniques by Turbotax employees to get rid of dissatisfied customers. After having been a Turbotax customer for 10 years, I will not return to Turbotax after this terrible experience. 2ff7e9595c
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